Shipping methods and shipping fees
By purchasing on the website you can enjoy deliveries all over the country, free of charge for orders over 399 NIS and at a cost of 49 NIS below this amount, within 4 business days (there may be delays).
For orders on the website of products available in Israel of the Childlauren brand only, you can enjoy fast deliveries all over the country, within 4 days (there may be delays).
Products ordered on the website will be delivered through an external courier company (hereinafter: “the courier company”).
Deliveries will be made to areas where the courier company will reach and everything is subject to the policy of the courier company, including regarding the commitment to the delivery date.
If you are interested in receiving the delivery at your workplace, you must specify the name and details of the business in the delivery notes, when ordering.
Exchanges and returns
You can cancel an order and/or exchange a product within 14 days from the date of receipt of the product (or the disclosure document as defined in the Consumer Protection Law, 5711 – 1981, whichever is later), all subject to the conditions for canceling the deal detailed on the website.
Coordinating product pickup by a courier can be done by contacting the company’s customer service.
For the avoidance of doubt, in any case of a mistake in the order by the company, the replacement of the product will be done in the same way as the original order was provided (delivery pickup to the address provided by the customer at the time of ordering).
Contact details for customer service
For any question, you can contact a human and immediate chat on the website, WhatsApp and social networks.
To the customer service hotline by phone or WhatsApp: 03-3036013
Email: [email protected]
General instructions
Business day – days from Sunday to Thursday, excluding Fridays, Saturdays, Sabbaths, holiday eves and holidays. The day the order is placed will not be considered a business day.
The company may update the shipping rates from time to time and without the need for prior notice.
The shipping rate in relation to the order placed is the shipping rate on the website at the time of placing the order. If the shipping rates were updated before the customer completed the order, the customer will be charged according to the updated rates.
It is clarified that the delivery times are approximate and depend on the courier company. Accordingly, the company cannot take responsibility for the delivery date, although it makes every effort to ensure that its deliveries arrive on time. The company will not be held responsible for delays/delays in the delivery of the products.
The company will not be responsible for any delay or delay in delivery and/or non-delivery of an order, caused by “force majeure” and/or events beyond the control of the company and/or the courier company and/or Israel Post, including, but not limited to , wars, strikes, natural disasters, security events, epidemics, closures, malfunctions in the computer system, malfunctions in the telephone systems, malfunctions in the electronic mail service, changes in the security situation, health and situations and other events beyond the control of the company and/or the courier company.
The shipment was not provided for a reason related to the customer, including, but not limited to, due to the provision of incorrect and/or incorrect and/or inaccurate details when placing the order and/or the customer refused to accept the shipment, the company may charge the customer the cost of shipping.